Return & Refund Policy

Last updated: May 2026

Thank you for choosing Hardrock Labs. Due to our rigorous quality control standards and the fragile, temperature-sensitive nature of our products, we are unable to accept returns or offer refunds once an order has shipped. Our support team is available to ensure you are fully satisfied with your experience. Please review the guidelines below.

1. Order Cancellations

Before Shipment: Cancellation requests must be submitted via email before your order ships.

After Shipment: Once an order has shipped, it cannot be canceled or refunded.

2. Qualifying Replacements

In the rare event that your order arrives with missing, incorrect, or damaged items, we will issue a replacement at no additional charge.

3. How to Report an Issue

Timeframe: Issues must be reported within 5 business days of delivery.

Email Us: [email protected]

Required Information: Include your order number and clear photos of any damaged or incorrect items.

4. Shipping & Delivery Notes

Address Accuracy: We are unable to replace orders where an incorrect shipping address was entered at checkout.

Stolen Packages: We cannot replace items marked as “Delivered” by the carrier.

For any questions or concerns, please contact us at [email protected]. We are committed to resolving your issue as quickly as possible.